To manage the sales process of your company we will implement this product and provide proper training for all the employees. After proper training, an exam will be held to check the understanding of the trainees. A process document will be set to handle the process seamlessly.
KEY FEATURES
Customer Support
- You can also use this ticketing system for managing your Customer queries along with Lead management.
- You can open the link and raise a ticket if you are customer regarding the existing services or for new development.
- You can fill your name, number, email id along with the issue.
- You can also check your ticket status.
Lead Management
- You can generate lead ticket by filling the name, email Id and phone number.
- You can create a source of leads.
- You can set priority(High/ Low/ Emergency etc) for every ticket.
- You can set Status for each ticket (Open/ Close)
- You can circulate the ticket in any department just by assigning it to members.
- You can customize the SLA Plan according to your need.
- You can read each and every communication of your ticket along with the date and time of the comment mentioned on it.
- You can manage the leads from start till end.
- Every activity at any stage will automatically shoot emails to the lead owner and the patent owner.
- You can restrict the lead ownership with your choice.
DASHBOARD
Statistics
Statistics of tickets organized by department, help topic, and agent.
Ticket Activity
Graphically you can see all the tickets in one go and their status.
Users
You can create as many users as you want.