1. Define What Constitutes a Quality Customer Interaction and What You are Measuring The aim of quality monitoring from an operational point of view is to identify the calls failing to meet predefined standards and get to the root cause of why. You can then make informed decisions to make the process better, faster and…
Does your marketing strategy comprise of branding, advertising & promotions, social media presence for conversions? But, what about content marketing? ‘Content is King’ holds all the truth when it comes to building perfect marketing strategy for your business. Just think through this: content is everywhere and in all possible forms. Then, how can it not…
2018 is not yet over, but the pun is 2019 is not far either! As a marketer or business owner we are pre-fixed with the idea of plotting the planning process away ahead of time. Digital marketing trends may seem similar from the bird’s eye view. But the moment you zoom in, you’ll see millions of minute…
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